General Information

Arrival/Departure
Check-In is after 4 PM.

Check-Out is 10 AM on departure day.  Please refer to the information in our online guest book for departure procedures.

Car Passes
Guests are required to have a valid pass for each vehicle. 
The price of these passes varies based on the length of your stay:
$30/vehicle for 1-7 day stay; $50/vehicle for 8-14 day stay;  $60/vehicle for 15-180 day stay.

We have included in your reservation the same number of parking passes as your villa has bedrooms. (ex. a 2BR villa = 2 parking passes.)*  If you need an additional car pass and did not already purchase it when making your reservation, please contact Trident Rentals at least 4 days before your arrival.  There is a $30 per week charge for each additional pass.  Last minute passes may not be available on the day your arrival.

* Please note that Harbourside I,II and III ( Shelter Cove) will receive one pass per property.  One car is allowed on site, additional vehicles may park across Harbourside Lane.

Shelter Cove Guests

• You will receive a text one day prior to arrival with gate and door entry codes.
• Go directly to your villa after 4 PM 
• Car pass(es) and other information will be awaiting you in your villa.

Harbourside III Guests

• You will receive a text one day prior to your arrival with the Harbourside III gate code.
• Go to the Harbourside III office at 9 Harbourside Lane for your reservation packet.

Palmetto Dunes, Sea Pines and Shipyard Guests

• You will receive a text one day prior to arrival with directions to our office and pass retrieval code.
• Community policy dictates that guests are not allowed to pick up vehicle passes at their office. Therefore, you will need to stop by our office (1B Shelter Cove Lane) to retrieve your pass(es) before entering the resort.  Other rental information will be awaiting you in your villa.
• If you have multiple people arriving at different times, you will need to go outside the gates and give them their passes directly. We sincerely apologize for any inconvenience.
  
   

Deposits
50% of total rental is due at time of booking. Final 50% balance is due 30 days prior to arrival. We accept Visa, Mastercard and American Express.

Cancellations
Effective January 1, 2023, cancellations within 60 days of arrival are not eligible for refund, but deposit may be be moved to a new reservation in the same property.  Cancellations with 60 day notice will receive a full refund less cancellation fee ($75).

Winter Rentals
Winter rental policies are subject to change, but require a deposit of one half (1/2) of first month rental (including applicable taxes and fees).  Cancellation must be made 90 days before arrival for refund of deposit.

Age Requirement
You must be 25 years old to reserve one of our villas.

Pet Policy
Pets are NOT permitted in any of the rental properties with the exception of Pet Friendly designated villas. We allow one dog (50lb limit). Cats are not permitted at anytime. Our staff can recommend local kennels for your pets.

Amenities
Washer/dryer
Bed and bath linens include 2 bath towels, 1 hand towel and 1 wash cloth per person
Bath starter amenities per bathroom – 2 rolls of toilet tissue, 1 bath bar, 1 facial bar, 1 shampoo, 1 body lotion and 1 box of facial tissue
Start-up supplies of dishwasher and laundry detergent, toilet paper, paper towels, soap, and shampoo.
Iron and ironing board
Fully equipped kitchen plus kitchen/laundry starter amenities – liquid dishwashing soap, dishwashing detergent, 1 single use laundry detergent, and 1 roll of paper towels

Suggested Items to Bring
Beach towels, beach chairs and umbrellas
Paper supplies
Dish towels
Trash bags and coffee filters
Laundry and dish detergent
                                                                           Extra pillows  

Internet
Wifi is offered to guests of all of our properties. Please refer to our digital Guest Information (referenced in your welcome letter) for network login instructions and passwords.

Motor Homes
Motor homes, campers, motorcycles, and trailers are not permitted in Shelter Cove or Palmetto Dunes.

Lost and Found
Trident Rentals is not responsible for any items left in a vacation property but will make every attempt to try and recover them. If located, we will ship the items for a minimum fee of $25.00.

Beach Access
Please follow the instructions in the guest book for beach access in Palmetto Dunes, Shipyard and Sea Pines.  Each community has access but guests must comply with parking and shuttle requirements  (including pick up and drop off, items allowed on shuttle etc).  Beach parking is limited so we encourage all guests to use the shuttles and try to go during non peak times.