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General Information

salt marsh neighbors

Arrival/Departure

Check-In is 4:00 p.m.  If your arrival is earlier than 4 p.m. or you expect to arrive late in the evening, please give us a call so arrangements can be made.
Check-Out is 10:00 a.m. on departure day in order for us to clean the property for the next guest.

Deposits
50% of total rental is due at time of booking. Final 50% balance is due 30 days prior to arrival. We accept Visa and Mastercard.

Cancellation
Please review our COVID cancellation policy, which remains in effect for all reservations through August 31.  Standard 10 % cancellation fee is required on cancellations more than 60 days prior to arrival.   Monthly rentals - deposits are non-refundable. Refer to link on hompage for Covid related cancellations.

Car Passes:
Guests are required to have a valid Palmetto Dunes issued car pass on each vehicle.  These passes are $30 per week and $50 per month.  Please let us know prior to arrival how many passes to arrange for you.

little girlAge Requirement:
The age requirement to reserve an accommodation is 25 years. 

Pet Policy
Pets are NOT permitted in any of the rental properties with the exception of designated pet properties. Our staff can recommend local kennels for your pets.

What type of amenities can I expect to find at each property?
Washer/dryer
Bed and bath linens include 2 bath towels, 1 hand towel and 1 wash cloth per person
Bath starter amenities per bathroom – 2 rolls of toilet tissue, 1 bath bar, 1 facial bar, 1 shampoo, 1 body lotion and 1 box of facial tissue
Start-up supplies of dishwasher and laundry detergent, toilet paper, paper towels, soap, and shampoo.
Iron and ironing board
Fully equipped kitchen plus kitchen/laundry starter amenities – liquid dishwashing soap, dishwashing detergent, 1 single use laundry detergent, and 1 roll of paper towels
Blankets and decorative bedding have been removed during the coronvirus epidemic.  Please bring extra blankets with you.

Suggested items to bring:
fireworks at Shelter CoveBeach towels, beach chairs and umbrellas
Hair dryers
Paper supplies
Dish towels
Trash bags and coffee filters
Laundry and dish detergent
Extra pillows  

Internet:
For your convenience, Wifi is offered to guests of all of our properties. Please refer to on-site property notebook for network login instructions and passwords.

Motor Home:
Motor homes, campers, motorcycles, and trailers are not permitted in Shelter Cove or Palmetto Dunes.

Lost and Found:
Trident Rentals is not responsible for any items left in a vacation property but will make every attempt to try and recover them. If located, we will ship the items for a minimum fee of $25.00.

Beach Access:
Guests staying at Shelter Cove properties have access to the beach at Palmetto Dunes. Palmetto Dunes offers a free shuttle from Shelter Cove communities to a central drop off point at the Dunes House.