General Information

salt marsh neighbors

Arrival/Departure

Check-In is 4:00 p.m.  If your arrival is earlier than 4 p.m. or you expect to arrive late in the evening, please give us a call so arrangements can be made.
Check-Out is 10:00 a.m. on departure day.

      Shelter Cove guests: go directly to the villa (after 4 PM).  You will receive a text one day prior to arrival with gate code and door entry code.  Car passes and other information will be waiting for your in the villa.

       Palmetto Dunes guests : due to a change in pass policy in Palmetto Dunes, you will need to stop by our office ( 1B Shelter Cove Lane) before entering the resort.  You will receive a text one day prior to arrival with directions to the office and villa door code.  Other rental information will be placed in your villa.  If you have multiple people arriving at diffeiernt times, you will need to come outside the Palmetto Dunes gate and give them their passes directly. 
Guests are no longer allowed to pick up passes at the pass office.  We apologize for any inconvenience.

Deposits
50% of total rental is due at time of booking. Final 50% balance is due 30 days prior to arrival. We accept Visa and Mastercard and American Express.

Cancellation
Arrivals prior to April 1, 2021 :Our COVID cancellation policy remains in effect for all reservations arriving until May 1, 2021. This policy allows you to cancel within two weeks of arrival with full refund (less $75 cancellation fee) due to covid restrictions and unexpected illness.

Arrivals after April 1, 2021:  Cancellations within 60 days of arrival are not eligible for refund, but deposit can be moved to a new reservation in the same property.  Cancellations with 60 day notice will receive a full refund less cancellation fee ($75).

Monthly rentals - deposits are non-refundable.

Car Passes:
Guests are required to have a valid Palmetto Dunes issued car pass on each vehicle.  These passes are $30 per week and $50 per month.  Please let us know prior to arrival how many passes to arrange for you.  If you arrive without the correct number of passes, you or your additional guests will be delayed getting into the villa.

little girlAge Requirement:
The age requirement to reserve an accommodation is 25 years. 

Pet Policy
Pets are NOT permitted in any of the rental properties with the exception of designated pet properties.
Pet policies are outlined in our rental guidelines.  We allow one dog (less than 50 lbs) when permitted.  Cats are not permitted at anytime.Our staff can recommend local kennels for your pets.

What type of amenities can I expect to find at each property?
Washer/dryer
Bed and bath linens include 2 bath towels, 1 hand towel and 1 wash cloth per person
Bath starter amenities per bathroom – 2 rolls of toilet tissue, 1 bath bar, 1 facial bar, 1 shampoo, 1 body lotion and 1 box of facial tissue
Start-up supplies of dishwasher and laundry detergent, toilet paper, paper towels, soap, and shampoo.
Iron and ironing board
Fully equipped kitchen plus kitchen/laundry starter amenities – liquid dishwashing soap, dishwashing detergent, 1 single use laundry detergent, and 1 roll of paper towels


Suggested items to bring:
fireworks at Shelter CoveBeach towels, beach chairs and umbrellas
Paper supplies
Dish towels
Trash bags and coffee filters
Laundry and dish detergent
Extra pillows  

Internet:
For your convenience, Wifi is offered to guests of all of our properties. Please refer to on-site property notebook for network login instructions and passwords.

Motor Home:
Motor homes, campers, motorcycles, and trailers are not permitted in Shelter Cove or Palmetto Dunes.

Lost and Found:
Trident Rentals is not responsible for any items left in a vacation property but will make every attempt to try and recover them. If located, we will ship the items for a minimum fee of $25.00.

Beach Access:
Guests staying at Shelter Cove properties have access to the beach at Palmetto Dunes. Palmetto Dunes offers a free seasonal shuttle from Shelter Cove communities to a central drop off point at the Dunes House.  All guests must park in the designated lot in Palmetto Dunes and follow signage for parking.